Return Policy Information
We want to do everything possible to make your return process smooth and easy. Our guarantee to you is that if you wish to return products for any reason you may send them back to us postmarked within 30 days from the invoice date.
We are proud of the fact that:
Please include a copy of your invoice in the return package, or a note with your name, address, and telephone number. Please provide a short explanation as to the reason for your return. Your feedback helps us to understand the needs and concerns of our valued customers and assists us in developing better products.
Qualifying returns are eligible for a refund to your credit card. Please let us know the last four digits and expiration date of the original credit card used for the purchase.
Returns may be shipped through USPS, UPS, or FedEx to the following address:
Dr Jen Hartley
2757 Bryant Street Denver, CO 80211
If you have any additional questions or concerns please contact us at 720-524-3477
Discrepancies and Shortages
If your order is received with any notable shortcomings, please contact customer service immediately.
All discrepancies, shortages, broken merchandise and any requests for returns must be made within 30 days of the issued invoice date. Any requests for compensation or remediation will not be accepted after 30 days of the invoice date.